One stop shop for organisations of all sizes to increase knowledge and confidence around disability and recruitment
Our research developing Clear Kit and Clear Assured and implementing Clear Audit at a number of organisations demonstrated a stark lack of confidence and competence amongst recruiters of all types when dealing with diversity.
For many, the whole diversity agenda can feel complicated and fraught with difficulty and confusion because of specific gaps in knowledge in areas such as reasonable adjustments, diversity etiquette and selecting and managing third party suppliers.
Many recruiters feel unable to ask for clarification as the rest of the organisation is content to assume their competency in the subject, which is rarely the case. Hence the ‘fear factor’ continues to be one of the biggest barriers to more inclusive recruitment.
We have therefore developed a range of inspiring and empowering workshops and masterclasses tailored to the areas that we regularly identify as ‘sticking points’ in an organisation’s diversity journey.
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Disability Confidence Workshop for Customer Services:This highly interactive session is designed for front line customer service operators in either in-bound or out-bound call centre environment, front of house or administration teams; telephone based account managers or consultants and HR or Recruitment Administrators. The session is designed to give delegates the confidence and ability to manage disability related issues appropriately and positively from first contact.
Contact Us to find out more about Clear Learning or to book a workshop for your organisation.